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FreshRelief is a software platform. If you’re having trouble with the site, your account, or billing, this is the fastest way to reach support.

Please avoid sharing sensitive personal information in this form (for example: full SSN).

FreshRelief team
Support requests are routed to the appropriate team based on issue type (account, billing, or technical).
Best for
•Account and login issues
•Billing, subscriptions, receipts
•Platform questions and navigation
•Bug reports and technical issues
Privacy

This form is for platform support. Do not submit sensitive identifiers. If you share a screenshot, redact anything you wouldn’t email.

Examples to avoid: full SSN, full bank details, full transcripts.

Not for

Individualized tax advice or legal representation. FreshRelief provides tools and educational guidance.

If you need legal advice, consult a qualified professional.

Common support topics

Include one of these phrases in your subject line to help us route your request faster.

Example subject: “Billing: receipt missing”
Account access
Login issues, password resets, email verification, and account changes.
Billing & subscription
Plan changes, invoices, cancellations, receipts, and payment issues.
Platform questions
How features work, where to find something, or what to do next inside the app.
Bug reports
Something not loading, errors, broken links, or unexpected behavior.

Send a support request

Describe what happened, what you expected, and what you saw instead. If this is a bug, include steps to reproduce.

Helpful details to include
  • •The email on your account (so we can locate it)
  • •The page URL (if applicable)
  • •What you clicked right before the issue
  • •The exact error message (copy/paste if possible)
  • •Steps to reproduce (for bugs)
  • •A screenshot (only if safe to share)
Please do not include
  • •Full Social Security number
  • •Full bank account numbers
  • •Full IRS transcripts uploaded through this form
  • •Sensitive identifiers you wouldn’t email
Support form
This channel is for platform support (account, billing, technical issues). Please do not submit sensitive identifiers here.
FreshRelief provides tools and educational guidance. This support channel is for platform-related issues and questions (account, billing, technical support).
Tip: If you’re reporting a bug, screenshots help—but only include what you’re comfortable sharing.
FreshRelief

Helping taxpayers find relief from IRS debt through intelligent analysis and guidance.

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