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FreshRelief is a software platform. If you’re having trouble with the site, your account, or billing, this is the fastest way to reach support.

Please avoid sharing sensitive personal information in this form (for example: full SSN).

FreshRelief team
Support requests are routed to the appropriate team based on issue type (account, billing, or technical).
Best for
•Account and login issues
•Billing, subscriptions, receipts
•Platform questions and navigation
•Bug reports and technical issues
Privacy

This form is for platform support. Do not submit sensitive identifiers. If you share a screenshot, redact anything you wouldn’t email.

Examples to avoid: full SSN, full bank details, full transcripts.

Not for

Individualized tax advice or legal representation. FreshRelief provides tools and educational guidance.

If you need legal advice, consult a qualified professional.

Common support topics

Include one of these phrases in your subject line to help us route your request faster.

Example subject: “Billing: receipt missing”
Account access
Login issues, password resets, email verification, and account changes.
Billing & subscription
Plan changes, invoices, cancellations, receipts, and payment issues.
Platform questions
How features work, where to find something, or what to do next inside the app.
Bug reports
Something not loading, errors, broken links, or unexpected behavior.

Send a support request

Describe what happened, what you expected, and what you saw instead. If this is a bug, include steps to reproduce.

Helpful details to include
  • •The email on your account (so we can locate it)
  • •The page URL (if applicable)
  • •What you clicked right before the issue
  • •The exact error message (copy/paste if possible)
  • •Steps to reproduce (for bugs)
  • •A screenshot (only if safe to share)
Please do not include
  • •Full Social Security number
  • •Full bank account numbers
  • •Full IRS transcripts uploaded through this form
  • •Sensitive identifiers you wouldn’t email
Support form
This channel is for platform support (account, billing, technical issues). Please do not submit sensitive identifiers here.
FreshRelief provides tools and educational guidance. This support channel is for platform-related issues and questions (account, billing, technical support).
Tip: If you’re reporting a bug, screenshots help—but only include what you’re comfortable sharing.

Our Ecosystem

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Helping taxpayers find relief from IRS debt through intelligent analysis and guidance.

Our Services

  • Automated Tax Relief
  • Hardship Relief Help
  • Offer in Compromise
  • Payment Plan Setup
  • Lien Withdrawal
  • Levy Release Help
  • CDP Request Support
  • Penalty Abatement

Product

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  • Help
  • Tax Relief Companies
  • Blog
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IRS Relief Programs

  • IRS Hardship Program
  • IRS Fresh Start Program
  • IRS Payment Plan

Tax Help by State

  • California
  • Texas
  • Florida
  • New York
  • Pennsylvania

IRS Notices

  • Intent to Levy Notice (CP504)
  • Final Notice of Intent to Levy (LT11)
  • Balance Due Notice (CP14)
  • First Reminder Notice (CP501)
  • Second Reminder Notice (CP503)
  • Final Notice Before Levy (CP90)

FreshRelief is a Software-as-a-Service (SaaS) platform, not a law firm or a debt relief agency. We provide automated document preparation software and educational resources to help taxpayers manage their own IRS resolution process. FreshRelief does not provide legal, tax, or financial advice, and our employees are not acting as your attorney or tax professional. Use of this platform does not create an attorney-client relationship.

Calculations & Eligibility: Any "settlement estimates" or "program matches" are generated by an automated logic engine based on current Internal Revenue Manual (IRM) guidelines and the data you provide. These are for educational purposes only and do not constitute a guarantee of IRS acceptance. The IRS has the final authority to approve or deny any application for relief. Outcomes vary based on individual financial circumstances and IRS discretion.

Transparency Notice: FreshRelief is an independent technology provider. We are not affiliated with, endorsed by, or under contract with the Internal Revenue Service (IRS) or any government agency. Unlike traditional firms that charge thousands for manual clerical work, we charge a flat software subscription fee for access to our automated toolset. We do not charge "success fees" or "percentage-of-savings" fees.

Data Protection: We comply with the FTC Safeguards Rule. All sensitive data is encrypted at rest (AES-256) and in transit (TLS 1.2+). By using this site, you agree to our Terms of Service and Privacy Policy. You may cancel your subscription at any time through your dashboard without needing to speak to a sales representative.

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